Refund Policy

 Return, Warranty & Shipping Policy

Thank you for choosing Greys Jewellers for your watch and bespoke jewellery purchases. We remain committed to delivering high-quality products and exceptional service.

No Returns Policy

Due to the bespoke and specialised nature of our products, all sales are final. We operate a strict no returns policy, with no exceptions.

We appreciate your understanding and trust in the craftsmanship and authenticity of our pieces.

Warranty

Although refunds are not offered, we provide:

  • 12-month mechanical warranty on all watches
  • 12-month warranty on all other items

This warranty covers defects in materials and workmanship. It does not cover accidental damage, loss, theft, or normal wear and tear.

Please note:

  • Watches are not covered under warranty for water damage.
  • Accidental damage, loss, theft, and normal wear and tear are not covered.

Repairs & Damaged Items

Many items sold online are fine jewellery, so we ask that you take great care when handling and wearing them.

If your item has broken due to natural wear and tear, the repair will not be covered under warranty and will be chargeable.

If your item is damaged or requires repair, please contact us immediately. You may:

  • Send the item back to us, or
  • Visit our store to arrange the necessary repairs

We will ensure the item is repaired promptly and professionally.

Repair timelines vary depending on the nature of the repair, but typically range from 2–14 working days. This is an estimate, and the actual timeframe could be shorter or longer depending on the complexity of the work required.

Chargeback Policy

We do not accept chargebacks under any circumstances.

Any fraudulent or unjustified chargebacks will be formally reported, and the necessary legal and administrative action will be taken. This may include reporting the incident to payment processors, financial institutions, law-enforcement authorities, and fraud databases.

Customer Support

We value your business and are dedicated to ensuring satisfaction with every purchase. If you need assistance or have questions about your order, warranty, repairs, or shipping, please contact us via Whatsapp