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Mazal & Co — Return, Warranty & Shipping Policy

Thank you for choosing Mazal & Co for your watch and bespoke jewellery purchases. We are committed to providing high-quality products, expert craftsmanship, and exceptional customer service.

No Returns Policy

Due to the bespoke and specialist nature of our products, all sales are final. We operate a strict no-returns policy, with no exceptions.

We appreciate your understanding and trust in the craftsmanship, quality, and authenticity of our pieces.

Warranty

Although refunds are not offered, we provide:

• 12-month mechanical warranty on all watches

• 12-month warranty on all other items

This warranty covers defects in materials and workmanship only.

The warranty does not cover:

• Accidental damage

• Loss or theft

• Normal wear and tear

• Water damage to watches

Repairs & Damaged Items

Many items sold online are fine jewellery, so we kindly ask customers to take great care when handling and wearing them.

If your item breaks due to natural wear and tear, the repair will not be covered under warranty and will be chargeable.

If your item is damaged or requires repair, please contact us as soon as possible. You may either:

• Send the item back to us, or

• Visit our store to arrange the necessary repairs

We will ensure the item is repaired promptly and professionally.

Repair timelines vary depending on the nature of the repair, but typically range from 2–14 working days. This is an estimate only, and the actual timeframe may be shorter or longer depending on the complexity of the work required.

Chargeback Policy

We do not accept fraudulent or unjustified chargebacks.

Any fraudulent or unjustified chargebacks may be formally reported, and appropriate legal and administrative action may be taken. This may include reporting the incident to payment processors, financial institutions, law-enforcement authorities, and fraud databases.

Customer Support

We value your business and are committed to helping with any questions regarding your order, warranty, repairs, or shipping.

Please contact us via WhatsApp or email at contact@mazalandco.com — we’re always here to help.

Note: The phrase "We do not accept chargebacks under any circumstances" can be problematic under UK consumer and card-network rules. The revised wording above is safer because it targets fraudulent or unjustified chargebacks rather than attempting to prohibit all chargebacks.